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Shipping & Returns


Packaging

Each piece of Rhea will be delivered in our signature Rhea gift box. Any special requests such as birthday messages can be left in the comments box during checkout.

Shipping

We deliver all across India and aim to dispatch orders within 24 hours from the time your order is received.

We cannot redirect orders once shipped so please make sure you put in the correct shipping address.

You will receive a notification by email as soon as your order has been shipped and you can track your order using the tracking number mentioned in the email.

The delivery time is subject to location and distance. We will try our best to have your shipment reach you within 4-5 working days. We’re sorry that we may not be able to deliver to a few locations as we can only cater to the areas our logistics partner covers! Do email us at hello@shoprhea.com and we will try our best to help you out!

RSJ & Co. is not liable for any delays in delivery by the courier company/postal authorities but is more than willing to help track down a package through its partner courier services.

The orders will require a signature upon receipt.

Time Bound Delivery

If you need to have your order delivered to you ASAP give us a shout and we’ll try our best to fulfill your requirement. Charges for expedited delivery will apply.

Charges

Shipments over order value* INR 1000 will enjoy FREE SHIPPING! Orders below value INR 1000 will be charged a shipping fee of INR 100.

*Order value is calculated after applying discounts.

Taxes

Our prices are inclusive of taxes.

Insurance

We will insure your shipment from the time you’ve made the purchase till the time it reaches you so don’t worry, or If your order is lost or undelivered, we will refund the order amount and the shipping charges if any.

Payment Options

You can pay for your purchase in any of the following ways:

Cash on delivery - place your order, we will process it, pack it and send it to you. Upon delivery, you will be required to make the payment to the courier service in exact change.

Net banking

Credit/Debit card - select your Rhea items, select credit/debit card as a method of payment and follow the instructions provided by our secure server to fill out your billing information. The server will facilitate your entry of your personal pin and subsequently process your request. Once the payment is confirmed, you will receive a notification and we will process your order, pack it and send it to you along with bucket loads of love.

Rest assured we have partnered with the most secure and complete payment gateway, CC Avenue, to ensure that your transactions are safe. CC Avenue is India's largest payment gateway and powers more than 85% of the ecommerce merchants in the country.

Return Policy

We want you to be completely happy with your shopping. In the event that you are unhappy with your purchase, we offer a two-week return policy. Returns will be accepted as long as the items are new, unused, and with all Rhea packaging and tags still attached. Returns that are damaged, or altered may not be accepted.

*Exception- No Exchange and Returns for Sunglasses.

Please note that returns do not apply on items that are marked on SALE or that have been discontinued.

All items purchased from Shop Rhea can be returned for a credit coupon within 14 days from the date of delivery. The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code.

This coupon can be used for a future purchase within 2 months on ShopRhea.com.

Please ensure that the product is returned with its original packing, box, and any other material that came along with the product.

You can contact us to schedule a pick up using our logistics partner.

Please keep your item packed and ready to be shipped to our address:
RSJ & Co.
Attn: Returns /Exchange
705, Majestic Shopping Centre
144, Girgaum Road
Mumbai 400004

We will Provide you a Coupon Code for the same value of the product which is Returned or Exchanged, this can be redeemed in future for any purchase made on our Store (after deducting the return shipping fee in case you choose to use our logistics partner) within 7-10 working days.Validity of the Coupon Code is 2 months. Unfortunately, we will not be able to refund any shipping charges that you may have incurred at the time of purchase.

Free Gifts:

If returning your qualifying order, please return the free item or your refund will be adjusted to reflect the retail value of the gift. Gift cards are excluded from the qualifying spend.